Showing posts with label course. Show all posts
Showing posts with label course. Show all posts

Wednesday, May 21, 2014

Quality Assurance in Blended Learning

Focusing on this week's readings from my blended learning course, many questions need to be not only investigated, but also answered regarding my upcoming development and delivery of blended instructional courses. First, the question of following standardized rules and procedures for creating and instructing blended learning courses exist due to its location within the early stages of a product's life cycle. Second, instructional effectiveness was also questioned and must be addressed. The need for learners to transfer newly gained knowledge to real world applications is a critical issue for developing credibility of blended learning. Finally, a conclusion is offered for perhaps providing insight on how I may resolve issues and questions pertaining to standards and instructional effectiveness for blended learning courses.

In the reading, the lack of a formalized, authoritative body to oversee standards of blended learning was declared and discussed which translates into that the blended learning discipline is in the infantile stage and still evolving. This point was an important concern for me since I have previous experience in researching authority bodies such as the World Wide Web Consortium (W3C), Internet Corporation for Names and Numbers (ICANN), and Internet Engineering Task Force (IETF) regarding the standardization of internet protocols, web development, and cyber infrastructure. The commonality between all three of these organizations mentioned is that they are formed as nonprofits, but more importantly, tax exempt public charities for the purpose of serving the general public. With this in mind, the formation of a nonprofit organization may be a possible solution for moving forward and developing standardized blended learning course development, best practices, and open source tools which also do not exist, but were mentioned as a major problem within the discipline. Furthermore, the question of efficiency and collaboration may also be resolved if a consortium of organizations networked together to share information and strategies under the helpful hand of a neutral and public serving nonprofit organization for advancing blended learning.

Besides the need for standards and a governing body, instructional effectiveness was a a major point realized from the week's reading. In my attempt to provide effective blended learning courses in real estate science and other disciplines, I plan to develop Google Docs forms for students to submit their feedback. Both formative and summative, student feedback during and after course delivery will be a key component for my instructional development because of their alternative perspectives will render new information outside of my instructional role. The other key component for my continued growth in delivering effective blended courses will be the requesting and collecting of peer review feedback. Peer review feedback may also provide ideal and timely information for improving blended learning course delivery since others may have already encountered the same issues within their courses.

In sum, my approach for developing and delivering blended learning courses covering real estate science will be a consistent, researched approach for helping students build new knowledge. Nevertheless, it is important as an instructor and researcher to stay abreast of the latest scientific research findings concerning blended learning by reading peer reviewed articles found in academic journals. Moreover, I will also pay close attention to other academic instructors' views and methods by perhaps subscribing to mailing lists, joining forums, and attending workshops involving blended learning best practices. Lastly, the academic community within the University of Central Florida will continue to be a main resource for me to lean on as I continue to develop and deliver blended online courses.

--Corey

Thursday, October 18, 2012

Filling the Void in Real Estate Education





The educational requirements for becoming a licensed real estate salesperson is low, very low. In the state of Florida, the minimum educational requirement is a high school diploma. Then again, this is well known by everyone due to the fact when there's an uptick in the housing sector, many attempt to sit for their respective state licensing exams to hopefully becoming residential agents. But, the problem is the licensing exam only covers the bare minimum for actual real estate knowledge and relative business concepts.




To thwart this void, I began researching missing areas not covered by the residential salesperson exam. The goal is provide additional education to those salespeople who need continuing education credits and to those who just want to increase their general knowledge. The courses will be online and use e-learning type methodologies.




For the first course, I am developing CRM1000 Introduction to Customer Relationship Management (CRM) in Real Estate. This course will explore theoretical concepts pertaining to the CRM value chain, the customer portfolio and retaining customers just to name a few areas. The key to the course is that the course material will remain theoretical in nature rather than a how-to with specificity. The benefit of this approach is relevancy and the ability to apply learning concepts to a variety of business activities using a vendor's CRM software solution since the course content abstracts proprietary solutions. Having said this, in the future I may develop a CRM course covering a specific solution such as Oracle CRM, Salesforce or SugarCRM.




Besides content modules, a syllabus will accompany the course for students to read and understand the course direction along with a required textbook, Customer Relationship Management by Francis Buttle. The current plan is offer multiple, two credit courses with a bundled version of eight or ten credits which offers students a choice of learning paths and tuition expenses. CRM1000 will be the first of many "missing" courses to improve the body of knowledge known as real estate as well as students' learning requirements within real estate.



--Corey